Apr. 4th – Digital EX: How are companies building consumer-level digital platforms
What are great examples of new digital workspace? How are organizations using digital to gain deeper insights and build strong EX?
Jun. 20th – Using EX/CX to Create Agile Organizations
How companies are creating Agile and Sprint teams. Rapid prototyping and collaboration across HR, Digital and Analytics to drive faster, leaner, more responsive organizations for greater business results.
Sep. 5th – Analytics & EX
Compare how we measure impact of CX/EX, what are new tools, applications, how to embed in journeys and touchpoints, case examples of analytics in EX-Centric organizations
Nov. 7th – What Happens Next
How more advance CX/EX companies have changed their org structure, built new capabilities, changed strategy and business model around CX/EX; examples of how it works when CX and EX are merged.
March 7th – What Makes a Great Journey Map?
Speaker: Jim Kalbach
Journey Mapping is one of the ‘5 Pillars’ of EX and encompasses several key disciplines of EX and CX. Join author and thought leader Jim Kalbach as he illustrates how maps are being used in overall user experience, and key points for how to create a great map.
Jan. 10th – EX and the Physical Work Space
Speaker: Alan McGinty, Senior Director, Global Workplace Innovation Group at Cisco Systems.
Cisco is globally recognized for creating amazing physical work spaces. Alan McGinty, head of Cisco’s Workplace Innovation Group, recently shared their story for our new publication Creating the EX-Centric Workplace, coming on Jan. 7th. Join us for a webinar on Jan. 10th to hear Alan tell about Cisco’s Workplace Transformation strategy and what they have learned in the past decade. He will share how their transformation has increased productivity and engagement, helped Cisco attract top talent, and saved millions on their portfolio, and much more (see https://www.cisco.com/c/en/us/solutions/cisco-on-cisco/connected-workplace.html).
Dec. 13th – EX Brand and Employee Advocacy
How can you build a brand experience so that your people will promote you to customers and top talent? How can you ensure that the brand image you want to project is the one that people experience? What tools and metrics can you use to build and measure Employee Advocacy?
Oct 4th – EX Research
We kick off our network in this webinar with Jason Ashlock, Head of CX & EX at Kuehne+Nagel, one of our EX Leader Network Board Members, and share the findings of our latest EX research of what EX companies are doing at various stages of EX, and our EXLN offerings for 2018-19.